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ReCharge card updates

ReCharge card updates

Campaign emails link customers to their ReCharge customer portal to update their card-on-file. This article explains options for adjusting the Capture link.

The default option: ReCharge checkout credit card page

By default, your campaign emails include a snippet link (see below) that creates a unique URL for each customer to update their card-on-file.

The snippet text (as it will appear to the customer in the email) is Update Your Card Now and the URL created by the snippet looks something like this:

https://checkout.rechargeapps.com/customer/{{customer.properties.recharge.hash}}/card_edit/

This link takes the customer to their ReCharge checkout credit card page. No customer login is required, and the card update instantly bills past-due subscriptions.

  • Tip: You can customize the text for the snippet with {{capture.link | text: "update your card here"}}

Custom checkout domain

If using a custom checkout domain with ReCharge Pro, you can modify the snippet to link customers directly to your domain:

{{capture.link | domain: "checkout.YOURDOMAIN.com"}}

  • ‍Replace "YOURDOMAIN.com" with your actual domain.

Links to other portal pages

You can create dynamic/variable links to other customer portal pages using the ReCharge customer hash. For example, if using the Novum theme in ReCharge, you may want to send customers to the portal billing page which looks something like this:

https://YOURDOMAIN.com/tools/recurring/portal/{{customer.properties.recharge.hash}}/payment_source

  • To add this to your email templates, create a link in the email editor with text "Update your card now" linking to the URL above. Churn Buster turns it into a functioning link by dynamically inserting the customer ID in the double brackets.
  • Make sure to replace "YOURDOMAIN" with your actual domain.
  • Click "Save" when you're done editing the email.

Test the dynamic links

Make sure to test custom links by previewing the links for an actual customer. If your customer portal requires tokenized access, use the default option outlined in the top section of this article.

Method 1: Manually test for a single customer

To manually test the link for a single customer, replace {{customer.properties.recharge.hash}} in the URL with a specific customer's ReCharge hash found on a customer profile page.

Method 2: Test that the link is dynamically populated

Sending a test email from the Campaign page doesn't add the ReCharge hash to produce a functioning link, so the best way to test that the link is working properly is in an upcoming action of a customer already in a campaign.

  • In the active campaign list, click a customer email address to see the campaign details.
  • Click on the upcoming email action to see a preview.
  • Hover over the link in the email preview to see the dynamically generated URL. (Additionally, you can click "Send me a test" to get the email in your inbox.)

Note: Saved changes to a campaign email template apply immediately to upcoming emails.

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