How to Integrate Churn Buster with Recurly
Churn Buster reduces churn by improving the customer experience when subscription payments fail.
With this integration you can:
- Resolve billing issues with branded, customizable customer outreach proven to reduce churn.
- Gain visibility into where recoveries occur and how you can optimize your process.
- Generate highly predictable returns month after month.
Create an account
Sign up for a Churn Buster account here.
Contact our team in chat, or at email@example.com, during the signup flow if you need to bypass any steps — for example, the step asking to connect your subscription management tool.
- You do not need to connect your payment processor.
- Subscribe to Recurly webhook events related to failed payments, successful payments, and subscription cancellations. (See table below for sample alignment.)
- Use our API to notify Churn Buster of these events in real-time. We provide a testing environment to validate before going live.
- See our API documentation for further information.
Contact the Churn Buster team (firstname.lastname@example.org or in chat) to review your account pre-launch.
An account specialist will ensure the recovery campaigns are designed optimally for your billing setup.