How does setup work?

To start using Churn Buster without any code, all you need is access to your subscription management portal—ReCharge, Stripe Billing, Braintree, etc.

After authorizing Churn Buster to access subscription data, you will be asked to turn off any current failed payment notifications, and update a couple of settings. And you’re live!

Churn Buster default campaigns will improve your business right away, with infinite potential to customize as you go. Invite your teammates to the app and see results in real-time.

FOR ECOMMERCE

Failed payment recovery for eCommerce

When your customers miss a payment, don't simply blast them with emails on repeat. It's easy to take the right actions at the right times with Churn Buster. All the hard work is done-for-you.

Get Started for Free
Easy integrations options:
You’ll be in great company
Trusted and loved by the world’s leading DTC companies, since 2013.
The CB
difference

Our approach layers in the perfect mix of charge reattempts, high quality email outreach, support escalations, even SMS to dramatically improve customer experience. The end result: recover more failed payments, without the cost of frustrating customers.

eCommerce brands using Churn Buster offer a killer customer experience

Churn Buster improves your customer relationships, elevates your brand, and retains more customers.

Maximizing recovery via card retries means:

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Fewer, better emails sent to your customers
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Fewer support issues raised to your team
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Fewer active (frustrated) cancellations
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More payments resolved the easy way
Customers love using Churn Buster
"Churn Buster has helped us recover tens of millions in recurring revenue. Working with this team is a no-brainer."
Mike Salguero, CEO
"I can’t believe how fast and easy setting this up was. It was the best growth hack we implemented all year!"
Cain Gillis, Director of Development
"The Churn Buster team has been a pleasure to work with, quickly becoming one of our favorite partners (spoiler alert: I really like partners that impact my bottom line)."
John Roman, CMO
100% Completely Done-For-You eCommerce Optimized Email Campaigns

Churn Buster campaigns can be activated in 5 minutes, with tactics proven by almost a decade of optimization. Everything *just works* out-of-the-box, and is also 100% customizable to match your unique brand.

Send beautiful, brand emails
Emails sent to customers are fully customizable to match your brand voice, look, and feel.
The right message, at the right time
Turn on the messaging and customer contact schedules proven to work wonders for top eCommerce brands.
No-code adjustments
Churn Buster is easily configured via your dashboard. All models and order fulfillment schedules are supported.
Perfectly timed SMS messaging

Sometimes email fails to reach a customer.  They bounce, get routed to hidden folders, or get sent to an unmonitored inbox.  At key points during the recovery process, it helps to reach them a different way.  

A well-timed SMS nudge can be the perfect backup— a secondary channel when emails aren't getting a response.

"Churn Buster has helped us recover millions in compounding gains, and has delivered a 67x return on our investment. Signing up for Churn Buster should be a no-brainer."
Mike Salguero,
CEO of ButcherBox
No customer left behind

Powerful safeguards ensure no customers churn passively

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High-value opportunity alerts
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Bounced email alerts
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SMS nudges when email isn't working
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Exports for retargeting
No more guesswork about what's working

Take control of passive churn and remove the headache of dealing with failed payments. Get the visibility you've been missing, and the data you need to improve, right at your fingertips.

Simple pricing that scales
Churn Buster pays for itself (and then some)
What is your monthly recurring revenue?
Drag the slider to select your current MRR (exclude non-subscription revenue)
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Instantly level up customer experience
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eCommerce retention campaigns ready-made
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No-code setup in 5 minutes or less
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SMS available as add-on
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Connects with ReCharge, Stripe Billing, Braintree
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SMS included
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Senior account manager
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White-glove onboarding and customization
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API integrations
How does the no-code, 5 minute setup work?
Frequently asked questions
How does this compare to ReCharge built-in features?
How does this compare to Klaviyo and other marketing tools?
How does this compare to ProfitWell Retain?
Does Churn Buster charge a fee for recovered payments?
Will this reduce my churn? How much?
Does Churn Buster leverage machine learning?
What's setup like? Do I have time for this?