How does setup work?

To start using Churn Buster without any code, all you need is access to your Square account.

After authorizing Churn Buster to access subscription data, you will be asked to turn off any current failed payment notifications, and update a couple of settings. And you’re live!

Churn Buster default campaigns will improve your business right away, with infinite potential to customize as you go. Invite your teammates to the app and see results in real-time.

✨ Just Released: "What's Churn Buster's Recovery Rate?"
FOR RECURRING INVOICES & SUBS

Failed payment recovery for Square

Churn Buster is the fastest, easiest and most air-tight way to end passive churn and treat your customers with the respect they deserve.

Get Started for Free
You’re in great company
Trusted by the world’s most customer-centric companies since 2013
The CB
difference

Use the perfect mix of charge attempts, high quality email outreach, and even support escalations to recover more failed payments, without the cost of frustrating customers.

See how one company improved their process and recovers 21% more failed payments:
Read the Case Study

Subscription renewals made simple

Churn Buster preserves your customer relationships, elevates your brand, and retains more subscriptions.

Maximizing recovery via card retries means:

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Fewer, better emails sent to your customers
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Fewer support issues raised to your team
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Fewer active (frustrated) cancellations
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More payments resolved the easy way
Customers love using Churn Buster
"We love Churn Buster. Best dunning tool we've ever used. We actually had customers email our customer support thanking us for making the card renewal so much easier. Thanks for the great tool!"
Sean Davis, Software Engineer
100% Completely Done-For-You Email Campaigns

Churn Buster campaigns can be activated in 5 minutes, with tactics proven by years of optimization. Everything *just works* out-of-the-box, and is customizable to match your unique business model.

Send beautiful, branded emails
Emails sent to customers are customizable to match your brand with HTML, text-based, or both!
The right message, at the right time
Turn on the templates and sending schedules proven to work wonders for top subscription companies.
100% Customizable
All aspects of Churn Buster are configurable in the dashboard. No customization required to get started.
Frictionless card updates

Customers need an easy way to update their cards on-the-go.

Churn Buster sends your customers to a mobile-optimized page that requires no login—with real-time error handling so payments clear before the customer leaves.

Share secure card update links with any customer, any time–even if they aren't currently past due.

"Churn Buster has helped us recover millions in compounding gains, and has delivered a 67x return on our investment. Signing up for Churn Buster should be a no-brainer."
Mike Salguero,
CEO of ButcherBox
No customer left behind

Powerful safeguards ensure no customers churn passively

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High-value opportunity alerts
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Bounced email alerts
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Real-time email notifications to your team
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Exports for retargeting
No more guesswork

Take control of passive churn and remove the headache of dealing with failed payments. Get the visibility you've been missing, and the data you need to improve, right at your fingertips.

Simple pricing that scales
Churn Buster pays for itself (and then some)
What is your monthly recurring revenue?
Drag the slider to find your pricing
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Instantly level up customer experience
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Retention campaigns ready-made
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No-code setup in 5 minutes or less
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Connects with Stripe Billing, Braintree, PayPal
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Campaign segmentation
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Senior account manager
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White-glove onboarding and customization
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API integrations
How does the no-code, 5 minute setup work?

Just getting started?

Hop on a feature-limited $30/mo plan until you exceed $10k MRR.

Frequently asked questions
How does this compare to manual outreach?
Manual outreach is great, but also expensive. Churn Buster automates your first defense against churn, and can even prompt you to reach out manually at the right time. Note: commission-based services may not like working with Churn Buster, as their opportunity to recover payments is reduced by over 80%.
How does this compare to Square's built-in features?
Churn Buster automates what's currently a manual process, which can be a burden on both customers and your team. Churn Buster provides a better experience to your customers, resolving more payments while sending 20%+ fewer emails than other approaches. You have full control over messaging, with easy integration into your support team's workflow. If you are feeling limited by Square features, upgrading to Churn Buster will give you all the options you need.
Does Churn Buster charge a fee for recovered payments?
There are no additional fees for recovered payments. An optimal recovery process will maintain the customer relationships you've worked so hard to build, but it can't take all the credit for retaining them. For this reason, Churn Buster offers plans based on the size of your company that are always affordable.
Will this reduce my churn? How much?
Yes, and Churn Buster reveals metrics that are very specific to dunning. Results can't be measured by an "overall" Recovery Rate metric, however, 9-figure businesses with advanced data analysis have self-reported gains of over 30%. Results vary depending on the quality of a company's current process, and how invested they are in controlling for upstream factors that impact passive churn.
Does Churn Buster leverage machine learning?
Churn Buster leverages the capabilities of the payment processor you are using, trusting them to know the safest limits for clearing payments. Third-party machine learning and sophisticated "hacks" at the payments level will do more harm than good, and can irreversibly damage your reputation with card-issuing banks. Churn Buster is designed to achieve reliable, safe, better results.
What's setup like? Do I have time for this?
Setup takes less than 5 minutes. Connect Square, update a couple of settings, and the rest is done for you.