Playing for Keeps
Join us as we interview guests from top subscription companies to learn how to retain more customers.
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Season 2
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31
Moving Brands into the 21st Century with Jordan Gal from Carthook
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30
Running a Digitally Native Eyeglass Brand (with Ryan Fisher from Felix Gray)
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29
Redefining Customer Loyalty with Fiona Stevens from LoyaltyLion
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27
A Masterclass in eComm Logistics with Casey Armstrong, CMO at ShipBob
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26
Exploring Steady Growth in DTC with Fred Perotta (Tortuga Backpacks)
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25
Creating Retention-Oriented Paid Advertising with Savannah Sanchez of The Social Savannah
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24
The True Power of Subscription with Chathri Ali from Recharge
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24
Bringing a Brick’n’Mortar Business Online with Sanjay Jenkins of Buff City Soap
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22
How to Shape Your Business Ops for the 21st Century with Eric Best from SoundCommerce
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21
Mastering Email, Popups, and SMS with Ben Jabbawy from Privy
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20
Rethinking Acquisitions with Adrianne Verheyen and Grant Zanini from ADMission
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19
eCommerce (R)evolution with Marco Marandiz from Elliot
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18
How Battlbox is Changing the Experience Around Survival Products
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17
Digesting a Two-Part Conversation with Helena Hambrecht of Haus
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16
Reshaping Consumer Habits with Helena Hambrecht of Haus (Part 2)
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15
Reshaping Consumer Habits with Helena Hambrecht of Haus (Part 1)
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14
A Playbook for DTC Survival with Allen Burt from Blue Stout
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13
Building Genuine Trust in the DTC Market with Scratch Pet Food
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12
Creating Long-Term Sustainable Growth in DTC with Brian Peters from Shopify
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11
How Blume Created a Raving Community with Gen Z Customers
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10
Weathering Today's Crisis and Planning for Recovery (with Val Geisler)
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9
Shaping a Business around Community (+ Launching an SMS Program) with Eric Bandholz of Beardbrand
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8
How Glossier has Transformed the Customer Experience with Erin Miller
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7
What to do with that LTV:CAC data: Bambu Earth on Creating Phenomenal Customer Experiences
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6
The Most Important Equation in Retention (with Taylor Holiday)
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5
Turning Discomfort into Subscription Gold with MANSCAPED
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4
The new wave of sustainability in eCommerce with Corinne Watson
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3
Building Relationships in a Crowded Market with Damian Soong of Form Nutrition
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2
Customer-Driven Growth with Karen Young from Oui the People
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1
Season 2 Preview: How Did We Get Here and Where are We Headed?
Season 1
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17
The Best of Season 1: The top 5 lessons, trends, and takeaways
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16
Ugly Drinks on maintaining brand standards across a global team with Hugh Thomas
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15
Bringing DTC brands into the subscription space with Kaleigh Moore
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14
Bite Toothpaste Bits on customer motivation and building from passion
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13
Deconstructing brand loyalty with Aaron Orendorff
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12
Customer Acquisition Vs. Retention: A Battle For DTC Brand Focus
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11
How DRINKS leveraged deep personalization to turn Wine Insiders into a DTC powerhouse with Louis Amoroso
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10
Ancient Nutrition on identifying promotions that extend subscription lifecycles with Jeff Schnepple
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9
Twice toothpaste on turning oral care into a meaningful ritual with Julian Levine
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8
Wilson Hung on Increasing MRR with Kettle & Fire
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7
Box of Style on quarterly subscriptions and approaching Black Friday Cyber Monday with Yana Moser and Jessica-Rose Garcia
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6
Allen Burt on increasing conversions into eCommerce subscriptions
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5
MeUndies on shifting to a membership with TJ Stein
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4
Understanding buying triggers with Katelyn Bourgoin
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3
Ritual on building customer habits with Laura Brodie
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2
Kopari Beauty on increasing average order values with Lanie DePasquale
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1
Four Sigmatic on community-driven content with Kaitlin Holliday
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