Stop losing customers to failed payments

Yes—up to 50% of your churn can be payments related, and Churn Buster has a measurable impact on this number. Tracking changes with churn isn’t easy, but large companies with deep data segmentation have reported passive churn reduction of over 30%.

Results vary depending on the quality of your current process, and other factors that impact passive churn.

No. Churn Buster pricing is based on the size of your company, ensuring the value is always greater than the cost by a factor of 10x or more.

We tried charging a performance-based fee for recovery in the past—it made for an easy sales pitch, and was a disaster for our customer relationships. Specific recovery attribution month-to-month is problematic when looking at long-running retention flows, and the incentive to “take credit” for certain types of recovery led to misalignment with the goals of our customers.

Churn also fluctuates seasonally, and tends to decrease over time as a business matures. Churn Buster fees will not change based on these external factors.

The first goal is to "level up" your recovery of failed payments in a big way.

This takes less than 10 minutes: connect your subscriptions platform, update your settings, and the rest is done for you—you’ll be up and running with retention flows built specifically for companies like yours.

Launching with a Churn Buster default campaign is recommended, and beneficial to establishing a baseline of data. Later, we’ll be able to optimize further based on early results and what’s working best for other eCommerce companies.

Churn Buster replaces the “declined charge” notification in Recharge. With full campaigns optimized to help your customers issue payment, merchants are able to process and ship more orders, more quickly each month. Campaigns include a mix of Enhanced Retries, customizable Emails, SMS Nudge, “Last Chance” offers, and other scheduled actions.

Churn Buster is a Recharge Premier tech partner, recommended for its proven ability to reduce churn and save costs.

Churn Buster is built for eCommerce, delivering an unrivaled experience for eCommerce brands and their customers.

With a dedicated tool and a dedicated team, you get a custom-tailored solution designed to work great for your business, and a team with experience optimizing performance for companies just like yours.

Learn more about how Churn Buster compares to ProfitWell Retain.