Customer Retention Resources

Boost customer retention with advice from the Churn Buster team.

Quarterly Learnings Reports

Q2 2021: What impacts recovery rate (besides your dunning approach)?

Q1 2021: How much branding does a failed payment email need?

Most Popular Articles

⚡️ Dunning Best Practices⚡️ (How to reduce passive or "involuntary" churn)

Dunning Emails: Recover failed payments with a better customer experience

The Ultimate Revenue-Driving Toolstack for Subscription eCommerce Businesses

Customer Acquisition vs. Retention: A battle for DTC Brand Focus

How more DTC brands could leverage subscriptions (but aren't!)

Benchmarking in eCommerce: How to Use the Data Wisely

Channel vs. Nudge: How SMS Can Round Out Your eComm Stack

How to Conduct an Internal Customer Retention Audit

What’s Up With Your Passive Churn?

Brand Messaging in Times of Crisis: 8 DTC Brands Worth Celebrating

Protect your store from the *Big 3 holiday billing issues in 5-minutes: Your BFCM Safety Net

7 Tips to Help Subscription Retailers Dominate Black Friday and Cyber Monday

5 Retention Emails Designed to Extend Customer LTVs (Plus Examples)

eCommerce Retention: 5 Actionable Strategies (Plus Examples)

Unpacking DTC Subscriptions: Using Psychology to Retain More Customers

The Top 10 Questions People Ask before Switching to Churn Buster

8 Secrets for Extending Customer LTVs and Reducing eCommerce Subscription Churn

Customer Retention vs. Customer Acquisition: The Ultimate Growth Showdown

11 Ways to Nail Customer Retention (Without Involving Your Dev Team)

Ghost Customers: A Guide to Bullet-Proof Reactivations

How to Make Dunning a Positive Customer Experience

How to Build a Retention Department Without Hiring Any New Employees

Why You Should Apply User Roadmaps to Improve Customer Retention (and How To Do It)

12 Smart Ways Your Company Could be Using Stripe

How to Improve Retention with SPF/DKIM for Dunning Emails