New Partnership: Churn Buster + Inveterate

Churn Buster now integrates with Inveterate, Shopify's leading loyalty platform! This partnership helps subscription businesses tackle both active and passive churn while building stronger customer relationships.

What This Means For Your Business

Merchants using both platforms see improved retention across the customer lifecycle. Inveterate's loyalty tools create sticky customer relationships, encouraging repeat purchases through personalized rewards and experiences. Meanwhile, Churn Buster prevents those relationships from breaking down due to failed payments or cancellations. Our dunning service recovers 90%+ of failing subscribers for top performers, while our Cancel Flows save 30%+ of customers attempting to cancel.

The Technical Details

Passive Churn Prevention

Failed payments happen silently, costing you customers who never meant to leave. Our dunning system combines smart retry logic that maximizes card approval rates with automated email and SMS campaigns. We provide card update pages optimized for mobile, alongside real-time analytics and monitoring to track performance. Current recovery rates average 50.3% across all customers, with optimized accounts achieving up to 94.5%.

Active Churn Prevention

When customers try to cancel, our Cancel Flows present targeted offers based on their specific reason for leaving. These offers can include subscription pauses, delivery skips, product swaps, or targeted discounts. All offers are fully customizable and can be A/B tested to maximize effectiveness.

Loyalty Building with Inveterate

Inveterate enhances customer relationships through segment-specific reward journeys and behavioral incentives that drive repeat purchases. Their platform allows you to create customizable experiences for each lifecycle stage, ensuring customers remain engaged and satisfied with your brand.

Real Results

Leading brands like Lashify, Fresh Clean Threads, and Wandering Bear are already loving this powerful combination to strengthen their subscription businesses. They've seen meaningful improvements in customer lifetime value while reducing acquisition costs. The integration provides deep insights into customer behavior, enabling smarter retention decisions across both platforms.