Guides to failed payments, dunning, and churn
Guides for subscription eCommerce and SaaS teams on recovering failed payments and preventing cancellations, from the team behind Churn Buster. For how to measure recovery, see Learn.
Compare tools
8 Best Dunning Management Software for 2026
Eight failed payment recovery tools compared by starting price, pricing model, supported platforms, and how each reaches your customers.
8 Best Churn Management Software for 2026
Eight churn tools compared on cancel flows, failed payment recovery, pricing, and platforms.
Platform guides
Stripe Dunning: What Stripe Does Natively and What Churn Buster Adds
How Stripe Billing handles failed payments with Smart Retries, recovery emails, and the card updater, and what a dedicated tool adds on top.
Shopify Dunning: How Failed Payment Recovery Works by Subscription App
On Shopify, dunning depends on which setup bills your subscribers. How it works on Recharge, Loop, Skio, Shopify Subscriptions, and custom API builds.
Dunning and failed payments
Dunning Management: What It Is and How It Works
How retries, email, SMS, and card update pages work together, when to stop a campaign, and how to measure the result.
The 2026 holiday readiness guide for subscription revenue
How to prepare holiday subscriber cohorts for January: card update checks, skip and pause options, and why recovery takes longer to measure than it looks.
Transactional Email Bounces: What They Cost and How to Fix Them
When a billing email bounces, the customer can't fix a failed payment. What causes transactional email bounces, how to catch them, and how to fix the address.
Churn
What Is a Good B2B SaaS Churn Rate? 2026 Benchmarks
Sourced churn and retention benchmarks for B2B SaaS, how to calculate customer and revenue churn, and how much of it comes from failed payments.
How to Reduce Customer Churn: What Moves It
Churn comes from cancellations and failed payments, and each needs its own fix. How to find which one you have and reduce both.
Comparing Churn Buster to another tool?
See Churn Buster vs built-in dunning, Churn Buster vs. FlexFactor, or compare us with Churnkey, Butter Payments, Chargebee Retention, Baremetrics Recover, and FlyCode.