It's also one of the the most important measures of a healthy SaaS business. Even a 1% difference in churn can be the difference of millions of dollars on your valuation.
One of the most overlooked aspects of customer retention is the need for data-driven solutions. By understanding key analytics, companies can move beyond a “one-size-fits-all” retention approach and gain more customer insights than ever before.
In this live training with ChartMogul and Churn Buster, Sara Archer and Kristen DeCosta will be sharing the best practices for leveraging customer data to reduce your churn and skyrocket your revenue.What you'll learn:
The key metrics for identifying potential customer churn before it happens.
How to achieve personalization at scale with your customer communications.
Using customer segmentation to ask the most specific, actionable questions for your market.