Higher retention rates not only increase the average Lifetime Value of a customer (LTV), but will also significantly impact your entire company's valuation. Even a 1% difference in churn can mean a difference of millions of dollars in your company’s assessed value.
Founders often think of retention as the final act of “saving” a customer. But in reality, successful companies focus on retention in every aspect of the customer journey—from onboarding to product development to churn.
In this live training with Appcues, Churn Buster, and Customer.io, we will be exploring specific ways you can maximize retention during the entire customer lifecycle.What you'll learn:
The keys to optimizing your onboarding process
Leveraging data to improve your customer communication
How to establish trust and credibility in your retention efforts