What's New at Churn Buster
The latest improvements for managing your failed payments
April 2021
Customer Profile Pages
Revamped customer/campaign pages give billing support teams better tools and visibility in a single profile view.
March 2021
SMS for Stripe
Our premium SMS Nudge feature is now available for Stripe integrations.
February 2021
New Integration Docs
New docs make it easy to get started with these integrations:
January 2021
New Integration: Ordergroove
Subscription eCommerce companies using Ordergroove + Shopify Plus can now use Churn Buster to upgrade the customer experience around failed payments! Contact the Churn Buster team to get started and level up your recovery today.
December 2020
Email Preview
Preview email templates with the click of a button on the campaign schedule.
November 2020
Expanded SMS Nudge
SMS now sends to your customers in UK, Australia, and Canada.
October 2020
New Integration: Upscribe
Subscription eCommerce companies using Upscribe + Shopify Plus now have an upgraded dunning option with Churn Buster! Contact the Churn Buster team to get started and level up your recovery today.
Campaign Details
Individual active campaign pages show completed actions as well as upcoming scheduled actions, giving support teams a deeper look at specific customers.
September 2020
Daily Breakdown Chart
The dashboard now includes a daily breakdown chart showing when recoveries and cancellations take place within the campaign window.
New Help Center
We did a serious revamp on our Help Center, moving all support docs to our own custom design and layout. The new visual organization makes it even easier to get the most out of your failed payments recovery process. Check it out here >
Updated Campaign View
The campaign schedule now features a more streamlined view so you can see the moving parts more clearly and comprehensively.
August 2020
SMS metrics
Campaign stats show SMS sent and updated rates.
More data in exports
Campaign exports now include customer metadata for enhanced filtering and analysis.
July 2020
At-risk list value sorting
The At-Risk List now sorts by campaign value, making it easy to spot the biggest save opportunities.
June 2020
Campaign sorting
The active/recovered/lost campaign lists are now easier to scan and more useful for spotting campaigns nearing completion at a glance.
- The Active Campaigns page now sorts by campaign end date (ending soonest) rather than start date (started most recently). All campaign list pages now show the time of day if the campaign ended or will end today, and the date instead of the time if not today. Hovering shows the full date and time in your local timezone.
New recovery rate modal
The Dashboard now includes a link ("What impacts Recovery Rate?") that presents factors contributing to the natural variance observed in recovery rate metrics.
May 2020
SMS nudge
Send your customers a text message when emails aren't getting through — so no customer gets left behind.
- Specific customer opt-in isn't required, and high-quality responses are relayed to your support team via email.
- Premium feature: $50/mo add-on for standard plans. Included at no additional cost with Pro accounts.
- Contact support@churnbuster.io to add SMS to your campaign.
Translatable Capture pages
Card update pages can be translated into any language. And if there's a problem, let customers know right away — with translated error messages.
April 2020
Email notifications
Get campaign event alerts sent directly to any inbox — configured on the Notifications page.
Enhanced campaign functionality (Stripe)
When an invoice in Stripe is voided or marked uncollectible, the campaign for the associated subscription stops immediately.
March 2020
Campaign exports sent to email
Campaign exports are now sent as an email to eliminate waiting on the page and to more easily share the export file with teammates.
New setting for subscriptions coming out of trial (Stripe)
A new account setting (activated by request) starts campaigns for failed payments that don't have a payment method on file.
February 2020
Improved card edit pages (ReCharge)
Customize your card edit page for increased brand recognition and trustworthiness. Step-by-step instructions and sample code are provided! Learn how >
January 2020
Links to other account pages (ReCharge)
ReCharge merchants can explore methods for linking to additional customer account pages from Churn Buster emails. See how >
Resource for addressing passive churn
An improved and updated educational resource (linked on the lost campaigns list) provides next steps for addressing passive churn. Check out Passive Churn Next Steps
December 2019
Badge for Retry Recoveries
The Recovered list now shows a badge next to customers recovered via retry.
Improved Handling of Rescheduled Order Dates (ReCharge)
Rescheduling an order date in ReCharge automatically stops the past-due customer's campaign so they are contacted only when appropriate. Learn more >
Surfaced Cancellation Setting
The campaign schedule now shows whether or not you have the cancellation account setting activated or not (for Stripe integration).
- This setting allows Churn Buster to cancel subscriptions if your customers reach the end of a campaign without a successful recovery.
November 2019
Capture Error Messages (Stripe)
Your customers receive more detailed and accurate reporting from Stripe when Capture page submissions fail.
October 2019
Email Performance Stats
New insights into how your campaign emails are performing are available on the Campaigns page.
No More "Powered by" Badge
"Start" account emails take on a more personal feel, no longer featuring a "Powered by Churn Buster" badge at the bottom.
Improved Capture Page Visuals
Optimized logo display sizes on Capture pages provide even more enticement for your customers to update their card details.
September 2019
Enhanced Charting
More intuitive, insightful, and aesthetically-pleasing charting available in your dashboard.
SCA Compliance
Capture pages are fully SCA complaint, supporting 3D Secure 2.0 with a focus on providing a low-friction experience for your customers.
August 2019
Expanded Integrations (Slack, Zapier, and Webhook)
Churn Buster expanded its Slack, Zapier, and Webhook integrations to include new campaign events: Campaign Lost, Campaign Recovered, and Campaign Started.
Customer Email Address on Capture Forms
Customers recognize the capture form is uniquely-generated for them by having the customer's email address listed at the bottom of the form, leading to increased trust and conversion.
July 2019
Branded Email Templates
Give your emails a professional, stylized look with the click of a button.
Retry Stats Box
New stats box on the Campaign page adds more visibility into this unique Churn Buster focus: retry wins.
On average, 21% of payments can be recovered through retries that happen before the first email is even sent. This is extremely beneficial because it means you can recover tons of payments without ever bothering your customer—better customer experience, fewer support demands, and lower cancellation risk.
June 2019
At-Risk Button
The new at-risk filter on the Active Campaigns list gives visibility into customers that you haven't been able to reach.
