Churn Buster News

The latest on managing failed payments

Q3/21

New Integration: Square

Subscription companies using Square can now use Churn Buster to upgrade the customer experience around failed payments! Contact the Churn Buster team to get started and level up your recovery today.

Multi-Currency Support (ReCharge)

ReCharge integrations show campaign data in the currency that customers are billed in.

Q2/21

Quarterly Learnings Report

We published another Quarterly Learnings Report to share best practices, latest strategies, and case studies.

Help Documentation Search

A new search bar tool in the Support Center makes finding answers easier than ever.

Snappier Performance

Significant work was put in to upgrade performance throughout the app to speed up load times of large database queries.

Customer Profile Pages

Revamped customer/campaign pages give billing support teams better tools and visibility in a single profile view.

Custom Capture Text Fields (Stripe/Braintree)

Additional text fields are available on the Capture page to provide a description or special instructions to your customers. Contact the Churn Buster team if interested in this feature.

Q1/21

SMS for Stripe

Our premium SMS Nudge feature is now available for Stripe integrations.

Quarterly Learnings Report

We published our first Quarterly Learnings Report to share best practices, latest strategies, and case studies.

New Integration Docs

New docs make it easy to get started with these integrations:

New Integration: Ordergroove

Subscription eCommerce companies using Ordergroove + Shopify Plus can now use Churn Buster to upgrade the customer experience around failed payments! Contact the Churn Buster team to get started and level up your recovery today.

Q4/20

Email Preview

Preview email templates with the click of a button on the campaign schedule.

Expanded SMS Nudge

SMS now sends to your customers in UK, Australia, and Canada.

New Integration: Upscribe

Subscription eCommerce companies using Upscribe + Shopify Plus now have an upgraded dunning option with Churn Buster! Contact the Churn Buster team to get started and level up your recovery today.

Campaign Details

Individual active campaign pages show completed actions as well as upcoming scheduled actions, giving support teams a deeper look at specific customers.

Q3/20

Daily Breakdown Chart

The dashboard now includes a daily breakdown chart showing when recoveries and cancellations take place within the campaign window.

New Help Center

We did a serious revamp on our Help Center, moving all support docs to our own custom design and layout. The new visual organization makes it even easier to get the most out of your failed payments recovery process. Check it out here >

Updated Campaign View

The campaign schedule now features a more streamlined view so you can see the moving parts more clearly and comprehensively.

SMS metrics

Campaign stats show SMS sent and updated rates.

More data in exports

Campaign exports now include customer metadata for enhanced filtering and analysis.

At-risk list value sorting

The At-Risk List now sorts by campaign value, making it easy to spot the biggest save opportunities.

Q2/20

Campaign sorting

The active/recovered/lost campaign lists are now easier to scan and more useful for spotting campaigns nearing completion at a glance.

  • The Active Campaigns page now sorts by campaign end date (ending soonest) rather than start date (started most recently). All campaign list pages now show the time of day if the campaign ended or will end today, and the date instead of the time if not today. Hovering shows the full date and time in your local timezone.

New recovery rate modal

The Dashboard now includes a link ("What impacts Recovery Rate?") that presents factors contributing to the natural variance observed in recovery rate metrics.

SMS nudge

Send your customers a text message when emails aren't getting through — so no customer gets left behind.

  • Specific customer opt-in isn't required, and high-quality responses are relayed to your support team via email.
  • Premium feature: $50/mo add-on for standard plans. Included at no additional cost with Pro accounts.
  • Contact support@churnbuster.io to add SMS to your campaign.

Translatable Capture pages

Card update pages can be translated into any language. And if there's a problem, let customers know right away — with translated error messages.

Email notifications

Get campaign event alerts sent directly to any inbox — configured on the Notifications page.

Enhanced campaign functionality (Stripe)

When an invoice in Stripe is voided or marked uncollectible, the campaign for the associated subscription stops immediately.

Q1/20

Campaign exports sent to email

Campaign exports are now sent as an email to eliminate waiting on the page and to more easily share the export file with teammates.

New setting for subscriptions coming out of trial (Stripe)

A new account setting (activated by request) starts campaigns for failed payments that don't have a payment method on file.

Improved card edit pages (ReCharge)

Customize your card edit page for increased brand recognition and trustworthiness. Step-by-step instructions and sample code are provided! Learn how >

 

Links to other account pages (ReCharge)

ReCharge merchants can explore methods for linking to additional customer account pages from Churn Buster emails. See how >

Resource for addressing passive churn

An improved and updated educational resource (linked on the lost campaigns list) provides next steps for addressing passive churn. Check out Passive Churn Next Steps

 

Q4/19

Badge for Retry Recoveries

The Recovered list now shows a badge next to customers recovered via retry.

Improved Handling of Rescheduled Order Dates (ReCharge)

Rescheduling an order date in ReCharge automatically stops the past-due customer's campaign so they are contacted only when appropriate. Learn more >

Surfaced Cancellation Setting

The campaign schedule now shows whether or not you have the cancellation account setting activated or not (for Stripe integration).

  • This setting allows Churn Buster to cancel subscriptions if your customers reach the end of a campaign without a successful recovery.

Capture Error Messages (Stripe)

Your customers receive more detailed and accurate reporting from Stripe when Capture page submissions fail.

Email Performance Stats

New insights into how your campaign emails are performing are available on the Campaigns page.

No More "Powered by" Badge

"Start" account emails take on a more personal feel, no longer featuring a "Powered by Churn Buster" badge at the bottom.

Improved Capture Page Visuals

Optimized logo display sizes on Capture pages provide even more enticement for your customers to update their card details.

 

Q3/19

Enhanced Charting

More intuitive, insightful, and aesthetically-pleasing charting available in your dashboard.

SCA Compliance

Capture pages are fully SCA complaint, supporting 3D Secure 2.0 with a focus on providing a low-friction experience for your customers.  

Expanded Integrations (Slack, Zapier, and Webhook)

Churn Buster expanded its Slack, Zapier, and Webhook integrations to include new campaign events: Campaign Lost, Campaign Recovered, and Campaign Started.

Customer Email Address on Capture Forms

Customers recognize the capture form is uniquely-generated for them by having the customer's email address listed at the bottom of the form, leading to increased trust and conversion.

   

Branded Email Templates

Give your emails a professional, stylized look with the click of a button.

Retry Stats Box

New stats box on the Campaign page adds more visibility into this unique Churn Buster focus: retry wins.

On average, 21% of payments can be recovered through retries that happen before the first email is even sent. This is extremely beneficial because it means you can recover tons of payments without ever bothering your customer—better customer experience, fewer support demands, and lower cancellation risk.

 

Q2/19

At-Risk Button

The new at-risk filter on the Active Campaigns list gives visibility into customers that you haven't been able to reach.

Go to your account >