Welcoming Scott Albertson as Our Newest Churn Buster
As the Churn Buster team continues to grow, we’re excited to announce that Scott Albertson has joined our ranks as Product & Integrations Engineer.
Announcing: Email Bounce Notifications in Churn Buster (via Zapier, Slack, and Webhooks)
Starting today, you can connect Churn Buster to any of the 1,000+ apps that are integrated with the Zapier platform. Want bounce alerts to get emailed to someone on your team? Want them to get added as a todo in Basecamp for your personal assistant? It’s all possible!
“Thrashing” is Killing Your Productivity
We were working our butts off and not making meaningful progress toward anything. The urgency to grow revenue, respond to feature requests, find and fix bugs, and overcome performance problems NOW meant we were always behind, always underperforming — with rarely a moment to float and catch our breath.
What Happens When Your SaaS Transactional Emails Bounce?
When a marketing email bounces, it’s a write-off. Not worth taking action. Just one less prospect your team can close. When a transactional email bounces, it’s a sign of something far worse.
12 Smart Ways Your Company Could be Using Stripe
To support their ecosystem, in 2016 Stripe launched a new directory that positions itself as much more than a payments company. They are now a platform for a wide array of business services. We take a look at some of the most useful ways to leverage some of these third-party Stripe apps.
Beyond Dunning: 10 Steps to Eliminate Payment-Related Churn
There’s an easy way to do dunning… and a right way to do dunning. From the involuntary churn specialists at Churn Buster, here's a 10-step guide for air-tight, bulletproof, sleep-easy-at-night dunning. The very best practices for responding to failed credit card payments.
11 SaaS Retention Techniques Nobody is Talking About
A poor setup for fighting involuntary churn will cost your business today, and hamstring growth forever. The problem only gets worse, as lost customer value compounds month-over-month-over-month.
Dunning Emails: 7 Steps to Better Results
Dunning emails are important to get right when handling failed payments. Take care to avoid damaging trust and decreasing your chances for an updated card.
How to Improve Retention with SPF/DKIM for Dunning Emails
You need to get in front of customers when payments fail. Make sure your emails look legit with SPF/DKIM records to get into the inbox and get paid.
Four Basic Principles for Systematizing Customer Success
Building a customer-centric company isn't easy. But there are four basic principles that will move you leaps and bounds closer to the kind of company you want to be, and the kind of company your customers want to support.
The Fear that Haunts Teams and Hurts Customers
The fear compels you to think twice before emailing a big client—not because you need to proofread your writing, but because you don’t want to remind them you exist. If they think about you, they may think about how they no longer need you.
The Post-Acquisition Transition
With Churn Buster, we had zero attachments to its current form. We were able to look at it objectively and spot flaws and exciting aspects just as our clients would see them. We set out to discover the value, fix the flaws, hone our pitch, and learn about ourselves and how we work together.