Stay Ahead of Churn

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How Smart Pricing Tiers Improve Retention (and eliminate upsell friction)

Product tiers are a huge key to long-term customer retention and success. But, they have to be designed to provide value first. When that's the case, upsells happen more naturally, with a lot less friction.

How Really Good User Onboarding Reduces SaaS Product Churn

It’s not about getting the user better at knowing where the button is that they need to click. It’s about getting the user better and more efficient at the problem your product solves so they can use their newfound time and energy to be better at their real job. Do that successfully, and you’ll churn-proof your product.

Announcing: New Product "Capture" for Simple Card-Update Landing Pages

No matter how you slice it, requesting customers’ credit card information can be a cumbersome process. Whether you're getting new customer cards on-file or requesting updated information on an existing account, you will always need a secure system for users to manually enter their card information.

Dunning Management: 8 Ways to Improve your Failed Payment Systems

If you’re reading this, it’s likely because you’ve been less-than-impressed with your current system. Don’t fret, dunning management doesn’t have to be frustratingly tedious. Let’s walk through 8 proven methods to improve your dunning and decrease your churn.

Announcing Churn Buster’s Growth Round

We asked ourselves what raising a round would look like for Churn Buster. How could it change growth? Who would we hire? How could we overdeliver for our customers, de-risk the company, and achieve our long term goals without being reckless with an all-or-nothing raise.

6 Things You Can Do Right Now to Squash Churn

Customer acquisition is hard, expensive, and never ends. You don't want to waste all those hard-won customers by turning a blind eye the holes other side of the formula. The sooner you can start looking for, understanding, and squashing churn, the better chance you have at building a digital empire.

Welcoming Kristen DeCosta as Our Newest Churn Buster

As the Churn Buster team continues to grow, we’re excited to announce that Kristen DeCosta has joined our ranks as Growth Marketer.

How to Fix SaaS Revenue Leaks: Advice From the Teams at Buffer, Zapier,, and More

"It used to be that startups could count on their competitors to be big, dumb, and slow. Not anymore. We’ve all gotten smarter and faster, and that includes your competitors." Being efficient and smart with how you run your company is one of the fastest ways to beat the competition. And identifying and plugging places where you’re leaking revenue is an easy and impactful place to start.

Welcoming Scott Albertson as Our Newest Churn Buster

As the Churn Buster team continues to grow, we’re excited to announce that Scott Albertson has joined our ranks as Product & Integrations Engineer.

Announcing: Email Bounce Notifications in Churn Buster (via Zapier, Slack, and Webhooks)

Starting today, you can connect Churn Buster to any of the 1,000+ apps that are integrated with the Zapier platform. Want bounce alerts to get emailed to someone on your team? Want them to get added as a todo in Basecamp for your personal assistant? It’s all possible!

“Thrashing” is Killing Your Productivity

We were working our butts off and not making meaningful progress toward anything. The urgency to grow revenue, respond to feature requests, find and fix bugs, and overcome performance problems NOW meant we were always behind, always underperforming — with rarely a moment to float and catch our breath.

What Happens When Your SaaS Transactional Emails Bounce?

When a marketing email bounces, it’s a write-off. Not worth taking action. Just one less prospect your team can close. When a transactional email bounces, it’s a sign of something far worse.

12 Smart Ways Your Company Could be Using Stripe

To support their ecosystem, in 2016 Stripe launched a new directory that positions itself as much more than a payments company. They are now a platform for a wide array of business services. We take a look at some of the most useful ways to leverage some of these third-party Stripe apps.

Beyond Dunning: 10 Steps to Eliminate Payment-Related Churn

There’s an easy way to do dunning… and a right way to do dunning. From the involuntary churn specialists at Churn Buster, here's a 10-step guide for air-tight, bulletproof, sleep-easy-at-night dunning. The very best practices for responding to failed credit card payments.

11 SaaS Retention Techniques Nobody is Talking About

A poor setup for fighting involuntary churn will cost your business today, and hamstring growth forever. The problem only gets worse, as lost customer value compounds month-over-month-over-month.

Dunning Emails: 7 Steps to Better Results

Dunning emails are important to get right when handling failed payments. Take care to avoid damaging trust and decreasing your chances for an updated card.

How to Improve Retention with SPF/DKIM for Dunning Emails

You need to get in front of customers when payments fail. Make sure your emails look legit with SPF/DKIM records to get into the inbox and get paid.

Four Basic Principles for Systematizing Customer Success

Building a customer-centric company isn't easy. But there are four basic principles that will move you leaps and bounds closer to the kind of company you want to be, and the kind of company your customers want to support.

The Fear that Haunts Teams and Hurts Customers

The fear compels you to think twice before emailing a big client—not because you need to proofread your writing, but because you don’t want to remind them you exist. If they think about you, they may think about how they no longer need you.

The Post-Acquisition Transition

With Churn Buster, we had zero attachments to its current form. We were able to look at it objectively and spot flaws and exciting aspects just as our clients would see them. We set out to discover the value, fix the flaws, hone our pitch, and learn about ourselves and how we work together.


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