Skio Integration
Skio Integration
Recover failed subscription payments with Churn Buster
Churn Buster is a revenue recovery and retention layer for subscription and membership brands. Connected to Skio, it recovers failed subscription payments with automated email campaigns.
- Churn Buster sends a sequence of different messages alongside failed payment attempts, each timed to a stage of the recovery window.
- Messaging runs independently from the payment retries, so you can measure and optimize your campaign.
- Recovery emails go out on dedicated transactional infrastructure, authenticated with your own domain.
How it works
Skio sends Churn Buster its subscription and payment events. When a payment fails, Churn Buster opens a recovery campaign for that customer and sends a timed sequence of emails (and optional SMS) alongside Skio's retry attempts. When a payment succeeds, the campaign closes automatically. If every retry fails, Skio cancels the subscription at the end of its retry schedule.
Get set up
Contact us and we'll create your Churn Buster account. For the best experience, schedule a kickoff call and we'll make sure you get off to a great start. Or email support@churnbuster.io.
After accepting the invitation to your new account, connect to Skio here.
We configure the Churn Buster side with you, and walk you through the Skio settings that let one coordinated recovery sequence run: turning off Skio's billing attempt failure notifications and any Klaviyo failed payment flows, and setting Skio's retries to match the campaign.
What to know
- Skio runs the payment retries on its schedule. Churn Buster runs the recovery messaging alongside them.
- Recovery emails include a Skio payment update link that takes customers to Shopify to update their card.
- Churn Buster covers your Skio subscriptions.
Tracking performance
Your Skio dashboard and Churn Buster will show different numbers, and that's expected since we measure things differently. Skio's dunning dashboard, for example, compares one period against another, not the rolling windows Churn Buster uses. Churn Buster waits for every campaign to resolve and reports recovery on rolling windows of completed campaigns.
FAQ
Do I still need Skio's retries, or does Churn Buster run them?
Skio still runs the payment retries. Churn Buster coordinates its messaging with that timing, so a customer whose retry succeeds stops getting emails and a customer whose retry fails hears from you at the right moment.
Why turn off Skio's failed payment notifications and my Klaviyo flows?
So customers get one coordinated recovery sequence instead of overlapping messages. Skio sends failed payment data to Klaviyo for you to build recovery flows there; on Churn Buster, the campaign sends those messages, so we turn off the Skio notifications and any Klaviyo failed payment flows during setup.
Where do customers update their card?
Recovery emails carry a Skio payment update link. It takes the customer to Shopify to update the card on the subscription, and the next retry runs on Skio's schedule.
Will Churn Buster cancel subscriptions while payments are failing?
No. Skio runs its retry schedule and handles cancellation when the retries run out. Churn Buster runs the recovery messaging across that window.
Questions?
Message us at support@churnbuster.io any time — setup, settings, or a read on the numbers.