Rivo / Rivo Integration
Rivo Integration
Recover failed membership payments with Churn Buster
Churn Buster is a revenue recovery and retention layer for subscription and membership brands. Connected to Rivo, it recovers failed membership payments with automated email campaigns, and can run branded cancel flows that present save offers when a member goes to cancel.
- Churn Buster sends a sequence of different messages alongside failed payment attempts, each timed to a stage of the recovery window.
- Messaging tuned independently from payment retries, so you can measure and optimize your campaign.
- Recovery email sent on dedicated transactional infrastructure, authenticated with your own domain.
How it works
Rivo sends Churn Buster three membership webhooks: payment_failure, payment_success, and canceled. When a membership payment fails, Churn Buster opens a recovery campaign for that member and sends a timed sequence of emails (and optional SMS) alongside Rivo's retry attempts. When a payment succeeds, the campaign closes automatically. If every retry fails, Churn Buster cancels the membership at the end of the campaign.
Get set up
Contact us and we'll create your Churn Buster account. For the best experience, schedule a kickoff call and we'll make sure you get off to a great start. Or email support@churnbuster.io.
After accepting the invitation to your new account, connect to Rivo here.
Then adjust two settings in Rivo:
- Retry schedule. Under Memberships → Failed Payments Retry Schedule, set 7 retries. Rivo's fields count days after the last attempt, so enter
1, 2, 3, 5, 5, 5, 5. - Payment Failure email. Under Memberships → Email, turn it off.
We configure the Churn Buster side with you.
What to know
- Members update their card in your Rivo membership account page.
- Churn Buster covers your Rivo memberships. Loyalty, points, and VIP tiers keep running as-is.
- Message Churn Buster to enable Cancel Flows, basic setup is included at no additional cost.
Tracking performance
Your Rivo dashboard and Churn Buster will show different numbers, and that's expected since we measure things differently. Rivo's First Attempt Success Rate, for example, reports how many charges clear before any recovery work, not how many failed payments come back. Churn Buster waits for every campaign to resolve and reports recovery on rolling windows of completed campaigns.
Questions?
Message us at support@churnbuster.io any time — setup, settings, or a read on the numbers.