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Inveterate Integration

Recover failed membership payments with Churn Buster

Churn Buster is a revenue recovery and retention layer for subscription and membership brands. Connected to Inveterate, it recovers failed payments on paid memberships with automated email campaigns, and can run branded cancel flows that present save offers when a member goes to cancel.

Why merchants add Churn Buster to Inveterate

Churn Buster sends a sequence of different messages alongside failed payment attempts, each timed to a stage of the recovery window.
On Inveterate, Churn Buster manages the payment retries and the messaging together, so you can measure and optimize your campaign as one system.
Recovery emails go out on dedicated transactional infrastructure, authenticated with your own domain.

How it works

When a membership payment fails, Inveterate notifies Churn Buster and a recovery campaign opens for that member. Churn Buster schedules payment retries and a sequence of emails (and optional SMS) across the recovery window. When a payment attempt succeeds, the campaign closes automatically. If every retry fails, Churn Buster can cancel the membership at the end of the campaign.

Get set up

Contact us and we'll create your Churn Buster account. For the best experience, schedule a kickoff call and we'll make sure you get off to a great start. Or email support@churnbuster.io.

After accepting the invitation to your new account, connect to Inveterate here.

We configure the Churn Buster side with you, and we'll coordinate with the Inveterate team to turn off Inveterate's automatic cancellation (by default, a membership cancels after three failed retries) so every member gets the full recovery window.

What to know

Members update their card in the account page on your site. Recovery emails link them there.
If you also run product subscriptions (on Recharge, Stay, Skio, and similar), memberships get their own campaign with copy tuned to membership fees, so one recovery layer covers both.
Message Churn Buster to enable Cancel Flows. Bundle pricing is available, and includes basic setup at no additional cost.

Tracking performance

Your Inveterate dashboard and Churn Buster will show different numbers, and that's expected since we measure things differently. Churn Buster waits for every campaign to resolve and reports recovery on rolling windows of completed campaigns.

FAQ

Do I still need Inveterate's retries, or does Churn Buster run them? Churn Buster runs them.

Will members be canceled while payments are failing? Not before the campaign finishes its work. Inveterate's default cancels a membership after three failed retries; we coordinate with their team to turn that off. If every retry fails, Churn Buster can cancel the membership at the end of the campaign, a behavior we configure with you.

Does Churn Buster affect my free loyalty program? No. Churn Buster works failed payments on paid memberships. Free-to-join programs, store credit, and member perks keep running as-is.

Why do my first few weeks of numbers look low? Campaigns take weeks to resolve, and Churn Buster counts a campaign only once it completes. Early cohorts read low and settle as full campaign cycles finish.

Questions?

Message us at support@churnbuster.io any time — setup, settings, or a read on the numbers.