When a customer clicks to cancel, Churn Buster Cancel Flows asks why, presents a save offer, and turns exit feedback into data your team can act on. It's built to support click-to-cancel workflows, and a retention team tests it with you.
We more than doubled our save rate with Churn Buster Cancel Flows, and finally have answers that drive improvements internally.
Most cancel flows accept "other" as an answer. You lose the customer and the reason at the same time, and every retention decision after that is a guess. Ask the right way and you get both: what's driving cancellations, and which save offer to show each customer.
Cancel reasons captured in a structured survey, with Sentiment AI monitoring free-text answers for patterns
Segment by plan, product, or tenure so a six-month subscriber and a first-order subscriber don't see the same thing
Smart Offers route each customer to the variant with the highest save rate
Reporting by cancel reason, offer, and segment, so you know what's working and where
The offer depends on why they're leaving, not a blanket discount. Too much product? A skip or a pause. Too expensive? A discount or a plan swap. Never got around to using it? An offer built for that reason.
A snippet goes where your cancel action lives, in your customer portal or your app. Our team builds the first version with you (reasons, offers, and design). From there we review results together and keep new offer tests moving, so the flow six months from now isn't the flow you launched.
Finding meaning in retention data shouldn’t feel like a treasure hunt. We cut through the noise, find patterns, and unify active + passive churn data.
From top cancellation reasons, customer segment data, and qualitative sentiment.
Iterate new retention strategies with ease.
Experiences for different customer profiles.
Save offer performance, customer segments, and more.
Active and passive churn data — they’re more correlated than you think.
“Sentiment AI surfaced patterns in feedback we’d never have caught reading them one at a time.”
Churn Buster’s Sentiment AI analyzes all your qualitative exit feedback and finds patterns, highlights critical issues, and reveals your strengths — so you don’t have to manually sift through countless responses to understand what drives customer decisions.
Spot patterns in feedback that would otherwise go unnoticed
Identify common issues that lead customers to cancel
Learn what aspects of your service customers valued most
Use insights to drive winback campaigns
White-glove implementation
Expert guidance
Minimal lift for your team
Proven effective for 9-figure brands
Churn Buster tests offers against each other, routes traffic to the best-performing variant, and scores your exit feedback with Sentiment AI. The difference shows up as fewer "no reason" answers and more saves you can explain.
It's built to support click-to-cancel workflows. A one-click cancel option can add an immediate cancel link to the first step, with editable wording and configurable availability by state. Save offers still display, and our team can review the setup with you.
No. Every offer is optional, and a customer who wants to leave can leave.
A snippet goes where your cancel action lives; on some platforms we install it for you. The flow renders inside your portal, styled in our editor to match your account area. Our team builds the first version with you, and bundle pricing includes basic setup.
A flat monthly fee set by your MRR tier, month-to-month with no contract. It's in the ballpark of 0.1% of MRR, and we'll walk through the exact tier and bundle options on an intro call.
Security documentation and a data processing agreement are available on request, and you can export your data at any time while you're a customer.
Stripe, Recharge, Loop, Seal, Awtomic, Inveterate, and Rivo, with more in progress. If you don't see yours, ask.
Dunning handles the other half of churn: failed payment recovery for the customers who didn't choose to leave. Retry strategy, branded outreach, a no-login card update, and the same team. See Dunning →