Powerful Software
Run adaptive failed payment recovery that finds your recovery ceiling and minimizes background mistakes.
Dunning Management Software
Your failed payment recovery team
Churn Buster is dunning software for subscription businesses on Stripe, Shopify, and other platforms. Recover failed payments with a retention team that tunes the work with you. Since 2013, across 1,000+ accounts.
After almost 5 years using Churn Buster, we tested the latest Smart Dunning features from our subscription platform and saw a notable drop in performance. Switched back with renewed confidence.
John O'Nolan
An air-tight approach to failed payment recovery
When you work with Churn Buster, access to our software is just the beginning. Plug into the comprehensive retention system refined over a decade of proven strategies, new insights, and the latest tech.
Unmatched Data
Get access to advanced analytics and learn which strategies work, and which are a distraction.
Proven Playbook
Refined over millions of recovery data points and thousands of clients, our playbook keeps you focused on the highest impact areas.
Senior Team
Work with our team of retention specialists who do one thing really well. We rarely encounter a churn problem we haven’t solved before.
Recovery is a discipline, not a feature.
Your platform's native dunning is a great starting point. It retries payments, sends an email, and for some brands that's all that’s needed. What it can't do is tune itself to your decline mix and your unique customer attributes. As companies scale this work becomes increasingly valuable.
When brands come to us
The brand moved platforms and the recovery rate didn't come back with it. A number dropped and nobody can say why. Or a new retention lead is auditing the stack and this line item came up. In each case we start by looking at what your failed payments are doing today, before anyone changes anything.
We tried our subscription platform's failed payment recovery to consolidate software and hopefully get even better recovery. We saw a decline in performance and moved back to Churn Buster.
You get a retention team, not a login.
Setup takes about an hour and our team runs it with you. Then a 45-day review and ongoing account maintenance. When something in your stack shifts, like a platform setting, a new cohort, or a decline spike your platform won't explain, you have someone to ask who has seen it before.
Every account has a recovery ceiling.
Some of your failed payments are not coming back at any price, and the job is knowing where that line sits for your account. We baseline before we change anything, measure on your own cohorts against your own history, and tell you when you've reached it. Maintaining that recovery ceiling is the biggest part of the job, with a product that protects against background mistakes that lead to compounding losses.
Our fee is flat.
Our fee is flat and set by your MRR, not by self-reported recovery performance, so we keep incentives aligned on doing what’s best for your business. The fee comes out to ~1% of failed payment volume, keeping the value high for all company sizes.
What we'll tell you that most vendors won't
We don't publish a lift number, because lift depends on what's missing in your current setup. On a tour we'll look at yours and tell you where the opportunities are.
Real teams, real recoveries.
We’d rather show you the receipts than tell you we’re great. Here’s a sample.
After almost 5 years using Churn Buster, we tested the latest Smart Dunning features from our subscription platform and saw a notable drop in performance. Switched back with renewed confidence.
The ROI is easy to measure, all of our retention efforts have paid off, and our customers are happy with us.
We tried our subscription platform's Failed Payment Recovery to consolidate software and hopefully get even better recovery. We saw a drastic decline in performance and quickly moved back to Churn Buster.
It's a perpetual honeymoon phase with Churn Buster. They genuinely care about your success and your growth.
It felt different from the other demos, where the salespeople could be very pushy. This felt more like a conversation with a confident, friendly person.
We're easily retaining an extra 21% of subscribers every month. It's massive for the company.
It’s not our first rodeo — we’ve got you.
Billions
Subscription revenue under management
98.4%
Our own lifetime retention rate
10 Years
Focused 100% on solving subscription churn
Ready to optimize? Chat with our team about your current strategy and how we can help.
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Proven best practices on day one
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Ongoing data-driven optimization
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Access to a team of retention experts
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Full data transparency
FAQs
How is Churn Buster different from my subscription platform's native dunning?
Native dunning included with your platform is a great starting point. It retries payments, sends an email, and for some brands that's all that’s needed. What it can't do is tune itself to your decline mix and your unique customer attributes. As companies scale this work becomes increasingly valuable.
How long does Churn Buster take to set up?
About an hour, with our team on the call. Campaigns start from our tuned defaults, then we adjust to your data over time.
Which subscription platforms does Churn Buster integrate with?
Stripe, Recharge, Shopify, Loop, Skio, Stay AI, Seal, Ordergroove, Smartrr, Awtomic, Recurly, Braintree, Checkout Champ, Rivo, Subbly, Inveterate, and custom setups via API.
What changes in our platform?
A few settings in your platform, in most cases. You turn off your platform's failed payment emails so customers don't receive two sequences, and on some platforms you update your retry schedule to align with recovery campaigns. We walk through this with you during onboarding.
How much does Churn Buster cost?
A flat monthly fee set by your MRR tier, starting at $269/mo for a single product. The fee adjusts as your MRR crosses a tier, up or down, and it doesn't rise when your recovery rate does. It's set to pay for itself at roughly a 1% improvement in recovery rate; a low bar that keeps it highly valuable for companies of all sizes.
Is there a contract or minimum term?
No. Month-to-month, cancel any time. Enterprise teams whose procurement requires a countersignable order form can have one.
How does Churn Buster measure recovery rate?
Rolling Analysis on completed cohorts, on your own data. Every failed payment resolves to one of four outcomes — recovered by retry, recovered by card update, cancelled, or lost — and a recovery counts only when a payment clears. You can see it in your dashboard at any time, segmented to cut through the noise and find meaningful trends.
How do you handle our customer data?
Security documentation and a data processing agreement are available on request, and you can export your data at any time while you're a customer. Customer records can be deleted anytime.
Cancel Flows puts a short flow in front of the cancel button that asks why, offers a save, and hands you feedback you can act on. See Cancel Flows