How Churn Buster Reduces Failed Payment Churn

The difference is in the details. We love details.

Recovery Campaigns
that get better over time

The flexibility and visibility you'd expect from marketing automation software, applied to payment recovery.

  • 3Flexible send schedules

    Decouple emails from card retries (how most basic dunning works) for optimal email timing.

  • 3Extended campaigns

    Continue to recover payments long after card retry windows have closed.

  • 3Seamless customer experience

    White-label dunning emails, pages hosted on your domain, and in-app card capture.

  • 3Card capture forms

    Hosted on your site, optimized for conversion, and encrypted following the strictest security standards.

  • 3Multiple campaigns

    Run different campaigns to different customers, simultaneously (for example, annual vs. monthly).

  • 3Performance analytics

    Visibility into what's working and so you can continually improve recovery.

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Out-of-the-box Templates

Begin recovery with templates optimized and proven to maximize recovery from day one.

  • 3Get started in minutes
  • 3Recover payments immediately
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Fine-Tuned Control & Visibility

Tailor your recovery process to the unique needs of your business. Rely on data to optimize your impact.

  • 3Customize campaigns, retries and emails
  • 3Measure, iterate and improve recovery

Custom Retry Schedules

Recover 21% of payments without ever emailing a single customer

Unlike most dunning systems, Churn Buster doesn't lock retries to triggered emails. This means you can retry a card and resolve temporary issues, like spending limits, without bothering your customer.

  • 3Avoid confusion cancellations
  • 3Control retry cadence & quantity for optimal recovery
  • 3Trigger variable campaigns to different customers
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Dunning Emails

Beautiful emails optimized to convert

Email is at the core of your recovery process. It's critical that you have control over what these emails look like, who they're sent from, and where they link to.

  • 3White-label HTML templates

    Your branding, your voice. Choose from several optimized templates, or use your own custom HTML.

  • 3Plain-text options

    Send any email in your campaign as plain text, to make it feel a little more personal.

  • 3Sent from your domain

    A seamless experience for your customers, links to update payment information also always point to your domain.

  • 3Best-in-class deliverability

    Edit your SPF and DKIM DNS records to get rid of "via dunning-app.com" and reduce phishing worries.

  • 3Track open rates, conversions, & bounces

    Track how many (and which) customers clicked the link in any given email, or campaign. Take action on bounces.

Card Capture Forms

Make Payments Easy

Capture forms have been in-use by companies like Segment, ButcherBox, and Water.org for years. We take conversion seriously, and have designed these pages to be performant, convenient, and delightful for everyone involved.

  • 3Mobile-Optimized, No Login Required
  • 3Instant Card Validation
  • 3Instant Update Detection
  • 3Hosted on Your Domain
  • 3Tokenized, PCI-Compliant, Secure
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Subscription Reactivation

Say goodbye to "ghost customers"

Churn Buster detects card updates anywhere they happen, and reactivates subscriptions automatically. No more ghost customers.

Get paid faster with instant update detection

With real-time card update detection, Churn Buster will process the updated card for you same day, rather than waiting several more days for an automatic retry to catch the update. So you get paid faster.

What's a ghost customer?

Stripe, Braintree, and other dunning services won’t automatically reactivate a customer’s subscription when the card is updated outside of the retry window.

Both you and your customer may think they’re still subscribed, but future payments won't go through.

Unpaid Invoice Collection

Avoid over-billing (or under-billing) past-due customers

Churn Buster gives you control over how many past-due invoices you'd like to collect when a delinquent customer eventually updates their credit card. Now you can confidently recover old customers and know that they aren't going to get hit with giant overdue balances or in most cases, only billed for one month.

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Alerts

Monitor performance and correct issues before they become churn

Stay on top of retention in real-time with instant alerts. Let your team know when a high-value customer's email has bounced, when a charge over $500 has failed, or when you recover a customer that otherwise would have churned.

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Tracked Events

Get notified of the following events as they happen via Slack, Zapier, or Webhook. Enable your team to take high-value actions and boost retention.

  • Email Bounced
  • Campaign Won
  • Campaign Lost
  • Successful Capture Update
  • Failed Capture Update

Analytics

Track performance. Iterate. Improve.

Visibility goes far beyond "customer won" vs. "customer lost". Make data-driven decisions about every step of your recovery process, quantify your efforts, and ultimately, recover more revenue.

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Zoom In

Drill down to customer-level visibility

  • 3View a customer's campaign status
  • 3Track bounces, opens, clicks and conversions
  • 3Pause or stop campaigns for individual customers
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Zoom Out

Monitor totals & trends to continuously improve.

  • 3Track total recovery & recovery rates
  • 3Visualize impact on LTVs
  • 3Monitor multiple campaigns

Start Recovering More Revenue Today

Risk Free — 100% ROI guarantee.

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