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Retextion Integration

Connect StayAI (formerly Retextion) to Churn Buster — recovery, cancellation, and what to expect.

This article outlines how the Retextion team can coordinate connecting a merchant to Churn Buster.

What is Churn Buster?

Churn Buster reduces customer churn by improving the customer experience when subscription payments are missed.

Better process becomes ever more important as a business grows. Leading eCommerce brands like ButcherBox, LOLA, and Four Sigmatic have increased renewals with the unique approach used by Churn Buster.

With this integration merchants can:

  • Resolve billing issues with branded email campaigns proven to reduce churn.
  • Send emails at the right time, clearing more payments with existing payment methods (without demanding action from your customers).
  • Improve email delivery rates and monitor email performance.
  • Generate highly predictable returns month after month.

How to integrate

Contact Churn Buster (in Slack or support@churnbuster.io or in chat) to begin the process.

  • If the merchant has not worked with Churn Buster previously, the Churn Buster team will create an account for them.

Share the following with the Churn Buster team:

  1. The merchant's Shopify store domain
  2. The merchant's Retextion account ID

When ready to go live:

The final steps when going live are to update the retry settings to “every 3 days, 7 times max” and turn off the failed payment emails/SMS in Retextion.

Notify the Churn Buster team when complete and recovery campaigns will go live!