This article outlines how the Smartrr team can coordinate connecting a merchant to Churn Buster.
Churn Buster reduces customer churn by improving the customer experience when subscription payments are missed.
Better process becomes ever more important as a business grows. Leading eCommerce brands like ButcherBox, LOLA, and Four Sigmatic have increased renewals with the unique approach used by Churn Buster.
With this integration merchants can:
Contact Churn Buster (in Slack or support@churnbuster.io or in chat) to begin the process.
Connecting is easy: The Churn Buster team will provide a link for the merchant (or the Smartrr team) to do a one-click installation within the Churn Buster account.
The merchant will update Smartrr settings to optimize retry timing and disable Smartrr notifications.
The retry and passive cancellation settings can be adjusted based on billing models or merchant preferences, but these are our recommended settings:
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Go to Billing Engine Settings > Failed Payments.
- Retry 7 times
- 3 day delay
- Cancel after 2 re-bills
Turn off the failed payment email under Customer Notifications > Subscription Payment Failed
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Once these settings are adjusted, the Churn Buster team goes live with the recovery campaigns!