Churn Buster automatically recovers failed subscription payments and reduces passive churn.
Churn Buster monitors for failed payments in real-time. Whenever a recurring payment fails, a campaign automatically begins to recover the subscription.
After a failed payment, Churn Buster allows multiple retries to the card-on-file before outreach begins.
Many soft declines can be resolved behind the scenes (15% on average!) before asking your customers for a new card-on-file. This means fewer emails sent, lower cancellation risk, less load on your support team, and a better experience for your subscribers.
Retries are regularly attempted throughout the campaign window.
Customer outreach includes a series of pre-written, editable emails, increasing in urgency across several weeks of follow-up.
Emails are sent from your company, without direct mention of Churn Buster.
Each email includes a link to a no-login update form.
Out-of-the-box, Churn Buster often retains 20%+ more than less-efficient systems while reducing support loads on your team.
The problem of involuntary churn is a tricky one to solve. With the right process in place, Churn Buster provides a solid foundation to build on for years to come as you continually minimize churn.
You may cancel service with Churn Buster anytime, or as stipulated in your signed service agreement if you have one (non-standard). Please contact firstname.lastname@example.org to assist with your account closing.