Take the following steps to connect Upscribe once you've created the Churn Buster account.

Step 1: Connect Upscribe

Go into your Upscribe account and go to Settings > Webhooks.

Add the following URL to all 4 available events: 

https://hooks.churnbuster.io/upscribe/webhook/ACCOUNT_UUID_FROM_CB

• Replace ACCOUNT_UUID_FROM_CB with your account ID found here.

Once complete, notify the Churn Buster team to verify the connection.

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Step 2: Update Upscribe settings

Take the following actions in your Upscribe account:

1. Update the retry interval to every 3 days, for a maximum of 9 retries (if different than current setting)
2. Disable the “Subscription Renewal Failed Because of Payment” email (sent to customers when a subscription renewal fails because of a problem with their payment method)

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