Take the following steps to connect Upscribe once you've created the Churn Buster account.
Step 1: Connect Upscribe
Go into your Upscribe account and go to Settings > Webhooks.
Add the following URL to all 4 available events:
- Replace ACCOUNT_UUID_FROM_CB with your account ID found here.
Once complete, notify the Churn Buster team to verify the connection.
Step 2: Update Upscribe settings
Take the following actions in your Upscribe account:
- Update the retry interval to every 3 days, for a maximum of 9 retries (if different than current setting)
- Disable the “Subscription Renewal Failed Because of Payment” email (sent to customers when a subscription renewal fails because of a problem with their payment method)