Gorgias Integration

Churn Buster integrates with Gorgias. With this integration, you can create tickets in Gorgias for high-value recovery opportunities, keep track of customer billing issues in one location, easily access card update links, and take action with customers who need extra attention.

Escalation tickets

Churn Buster runs an automated process for recovering customers with billing issues. If customers are nearing the end of their campaign without a successful recovery, Churn Buster can open a ticket to prompt your team to step in for a manual save.

• Go to your campaign and make sure the Escalation is turned on.
• You can send these to a dedicated Gorgias inbox by filtering for notifications@churnbuster.io‍
  

Manage dunning replies in Gorgias

With Gorgias email forwarding, all replies to failed payment emails create a Gorgias ticket to handle customer inquiries in your normal workflow.

Bounce alerts

You can alert your team whenever a Churn Buster email bounces to correct bad email addresses or reach out through a separate channel (phone, text, etc.). Here's our article about how to manage bounced emails.

• Add your support email to Bounced Email notifications on the account settings page.
• You can send these to a dedicated Gorgias inbox by filtering for notifications@churnbuster.io

‍

Gorgias + Churn Buster offers a seamless flow for supporting customers with billing issues.