Recommended ReCharge Settings

Recommended ReCharge Settings

This article outlines the ReCharge settings we recommend in order for your failed payments recovery process to work optimally with Churn Buster.

Configure ReCharge retry settings

  1. Open your ReCharge General settings.
  2. Scroll down to the "Failed charges" section.
  3. Set retry settings to "every 3 days," "8 times max."
  4. Select "Do nothing" when max retries are reached.
  5. Click "Save" and then "Save" again.

These settings ensure that retries are well-timed and that customers can go through the entire length of the campaign. Churn Buster cancels subscriptions for customers who reach the end of a campaign without a successful recovery.

Disable ReCharge dunning emails

  1. Open your ReCharge Notification settings.
  2. Disable the "Card Declined" and "Card Expiring" notifications.