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Customer Outreach
Dunning
Adaptive Campaigns Emails SMS Nudge Last Chance Offers Retries Card Updates Alerts Data & Testing
Cancel Flows
Overview Getting Started Deflections Cancel Reasons Targeted Offers Custom Branding Segmentation Analytics & Insights
Integrations
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Docs

Customer Outreach

Tune the email surface customers actually see: snippets, first-name greetings, bounce handling, sender authentication, and how to manually stop a campaign when you need to.

Snippets

Reusable email snippets — basic and custom — and how to weave them into your campaign templates.

First-Name Greetings

How to personalize emails with first names, with safe fallbacks for customers whose name we don't know.

Sender Email Authentication

DNS records you'll need (SPF, DKIM, DMARC) so Churn Buster can send on behalf of your domain without landing in spam.

Bounced Emails

How Churn Buster handles bounces, suppression lists, and what triggers a campaign to short-circuit.

Manually Stop a Campaign

When and how to stop an active campaign, and what happens to in-flight emails and retries when you do.