Cancel Flows
Cancel Flows
Cancel Flows turns the cancel surface into a save surface. Design deflections, sequence offers, segment customers, and read the analytics that tell you what's working.
Cancel Flows Overview
An overview of how Cancel Flows work.
Getting Started with Cancel Flows
The fastest path from connected processor to a live Cancel Flow your customers can hit.
Cancel Flows Implementation
Technical reference for the Cancel Flows snippet, covering the code, how it finds your cancel button, the webhooks, and how to confirm it loaded.
Deflections
Educational content, pause options, and skip-an-order — the deflection types Churn Buster supports and when to use each.
Cancel Reasons
How cancel reasons drive offer targeting, and how to design a reason picker that gives you actionable signal.
Targeted Offers
Show the right offer to the right customer based on cancel reason, plan, and lifetime value.
Custom Branding
Match the Cancel Flow surface to your brand — colors, copy, logo, fonts.
Segmentation
Segment customers entering the Cancel Flow and route them to different deflections + offers based on who they are.
Analytics & Insights
Read your Cancel Flow analytics — save rate, deflection performance, offer acceptance — and what to do with the signal.
Shopify Discount Codes
How to set up a Shopify discount code that Churn Buster can apply when a customer accepts a discount offer in your Cancel Flow.