Cancel Flows
Cancel Flows
Cancel Flows turns the cancel surface into a save surface. Design deflections, sequence offers, segment customers, and read the analytics that tell you what's working.
Cancel Flows Overview
An overview of how Cancel Flows work.
Cancel Flows Guide
A walkthrough of designing your first Cancel Flow — picking the deflections, sequencing the offers, and going live.
Cancel Flows Implementation
How to install Cancel Flows on your subscription platform (Recharge, Stripe, Shopify) and route real cancel attempts through it.
Getting Started with Cancel Flows
The fastest path from connected processor to a live Cancel Flow your customers can hit.
Testing Cancel Flows (Customer Preview)
How to test a Cancel Flow end-to-end before you turn it on for real customers.
Deflections
Educational content, pause options, and skip-an-order — the deflection types Churn Buster supports and when to use each.
Cancel Reasons
How cancel reasons drive offer targeting, and how to design a reason picker that gives you actionable signal.
Targeted Offers
Show the right offer to the right customer based on cancel reason, plan, and lifetime value.
Custom Branding
Match the Cancel Flow surface to your brand — colors, copy, logo, fonts.
Segmentation
Segment customers entering the Cancel Flow and route them to different deflections + offers based on who they are.
Analytics & Insights
Read your Cancel Flow analytics — save rate, deflection performance, offer acceptance — and what to do with the signal.
Discounts
How the Discounts offer type works in Cancel Flows — and how to set up a Shopify discount code that works at the point of save.
Skips
How the Skip offer type works in Cancel Flows — letting customers skip an upcoming order or billing cycle instead of cancelling.
Swaps
How the Swap offer type works in Cancel Flows — offering a different product when a customer is on the wrong fit.
Custom Offers
Build custom offer types that go beyond percent-off discounts — pause, swap, skip, and platform-specific saves.