Cancel Flows / Custom Offers
Custom Offers
Build custom offer types that go beyond percent-off discounts — pause, swap, skip, and platform-specific saves.
Targeted offer types:
The Custom offer type serves situations beyond standard options like discounts, skips, or swaps. It can be used for scenarios like:
- Offer a free gift with your next purchase
- Offer a one-on-one consultation for higher-value products
Limited automation by default
When customers select a Custom offer, the system provides minimal automated follow-up. Claiming the offer could notify your support team to take any necessary follow-up actions.
Configuration
To get notified about claimed offers, navigate to Account Settings and enable the "Cancel Session Won" checkbox for team members who need notifications.
Emails containing offer details are sent, and inbox filtering helps isolate offers requiring action.
Custom automation
For webhook-driven automation outside Churn Buster when Custom offers are claimed, contact us at support@churnbuster.io.