Docs

Dunning

Everything that powers Adaptive Campaigns: emails, retries, SMS nudges, last-chance offers, alerts, and the testing tools that prove it's working.

How Churn Buster recovers failed subscription payments — the engine, the cadence, and how each campaign adapts to the customer.

Email templates and content patterns Churn Buster uses to recover subscriptions, plus how to customize them for your brand.

How the SMS nudge works, when it fires in a campaign, and what to know before turning it on.

A final incentive to test near the end of a recovery campaign, for the subscribers who may be undecided.

How retries quietly recover failed payments, why their timing matters, and who runs them on your platform.

Capture card update pages — what your customers see, how the update flow works, and how to keep it on brand.

Set up campaign alerts so the right person on your team gets pinged at the right moment in a campaign.

How to read your recovery data, what each chart answers, and how to test a change without fooling yourself.

A 15-minute setup guide that takes you from connected payment processor to live recovery campaigns.

After you're live: how to read your performance, where to focus next, and how to keep improving recovery.

Here's how Churn Buster recovers failed payments, what to expect in your first 45 days, and the few things that move your results the most.

Levers that move recovery rate the most — sequencing, copy, retry timing — and how to test them.

How to trigger retries from your own systems, including via the Churn Buster API and Zapier.

Stream Churn Buster events into your data warehouse — what's available, the schema, and how to set it up.

How to send Churn Buster emails and card update pages in your customers' language, and how to pick the right one.

How to personalize Churn Buster emails with built-in snippets, build reusable custom snippets, and preview them before they send.