Retention & Support Teams / Campaign Escalations
Campaign Escalations
How to set up Slack, Help Scout, or Gorgias escalations so the right human steps in on the right campaigns.
Escalations allow your team to keep an eye on high-value accounts.
You can enable Escalations with a single click on the Campaign page. Churn Buster will send an email to your support team whenever a customer with a high order amount is nearing the end of their campaign.
Your team can check on their order status and manually reach out to save them with a personalized outreach — via phone, SMS, email, etc.
You can also use webhook escalations to send high-value accounts into Slack, Help Scout, or Gorgias for more targeted follow-up. Contact support@churnbuster.io for more information.