Retention & Support Teams / Campaign Escalations
Campaign Escalations
How to set up Slack, Help Scout, or Zapier escalations so the right human steps in on the right campaigns.
Escalations allow your team to keep an eye on high-value accounts.
You can enable Escalations with a single click on the Campaign page. Churn Buster will send an email to your support team whenever a customer with a high order amount is nearing the end of their campaign.
Your team can check on their order status and manually reach out to save them with a personalized outreach — via phone, SMS, email, etc.
You can also use a webhook escalation for more targeted solutions. Contact support@churnbuster.io for more information.