Campaign Escalations

Escalations allow your team to keep an eye on high-value accounts.

You can enable Escalations with a single click on the Campaign page. Churn Buster will send an email to your support team whenever a customer with a high order amount is nearing the end of their campaign.

Your team can check on their order status and manually reach out to save them with a personalized outreach — via phone, SMS, email, etc.

You can also use webhook escalations to send high-value accounts into Slack, Help Scout, or Gorgias for more targeted follow-up. Contact support@churnbuster.io for more information.

Backup contacts

Churn Buster CCs backup contacts on campaign emails starting with the 4th email, so a spouse, bookkeeper, or teammate can step in.

You can add backup email addresses in the Backup Contacts section of the customer's page. Find the customer with the sidebar search by email or source ID, or click them in a campaign list.

You can also set backup contacts through the Customer endpoint.